Urgent Help
IS THIS AN EMERGENCY? Are you or others in danger? Do you need an ambulance or the police? 24 HOURS
Lifeline 24 hour phone line for crisis support and suicide prevention. 24 HOURS
13YARN 24 hour crisis phone line support for Aboriginal and Torres Strait Islander people. 24 HOURS

Case studies

As an organisation we are enriched by the young people and families that use our services, our workers and many stakeholders.

Tara’s story

When I was a kid, I was exposed to frequent police raids, family violence, sexual abuse and mental illness. There were a lot of bad people around me all the time, and I saw things that no child should.

I felt like I had nowhere to go.

When I needed an escape from home or the streets, they found me accommodation. When I wanted to stop using, they supported me from my detoxes. And when I needed more personal support, they connected me with my youth worker, Warren.

Scott’s story

Playing a bit of sport helps the kids with their physical and mental health. It also gives them something fun to do.

It helps them build more positive connections with peers and adults. It’s about building healthier connections.

To put on an event that gets over 600 community members active, it was probably my most rewarding day at YSAS so far.

Georgia’s story

When I was younger, I used a youth service outside of YSAS, and I had feedback and complaints that just kept snowballing over time.

I had no outlet for me to share how I felt, and I knew if I told my case worker they would take it personally and nothing would be done.

It’s really important to me that young people know they can share their feedback and complaints. Because we want to be a better service. We want to grow.

Sione’s story

I was hesitant to apply, because I had no expertise in the field.

But after a colleague broke the role down, I changed my mind. I thought, Well, it’s still talking to young people and helping them. Maybe it is my skill set.

YSAS is definitely supportive in terms of identifying your strengths and supporting you to step outside your comfort zone. They make you realise, Oh yeah, I can do this

Kelly’s story

My favourite experience is helping to run YSAS Ideas Day which is an event every year that collects feedback from young people.

We ask them questions about our services, write down their answers then give recommendations to the YSAS Board.

It’s very important, because we need to know what young people want and need.

Larry’s story

It’s really hard to get into brief intervention counselling without experience, but the grad program was a great way in.

There’s a lot of space for learning at YSAS, which is really helpful as a graduate. There’s always someone around to ask a question if you’re unsure about anything.

I’ve learned so much in my time here and my growth as a practitioner has just really been accelerated.

Akash’s story

Things were violent at home and I couldn’t keep living there.

After I had to move out of my parents’ place I was shuffling between crisis housing, my worker Meagan helped me find a room I could live in while I went to TAFE. That was the first place where I comfortable and calm.

Now I’m working full-time in fintech and have my own place. I’ve got a pretty good relationship with my Mum and Dad now too. It just took a bit of space and time.

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