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1800 014 446

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Mon - Fri, 9am - 8pm
1800 458 685
Worried about someone you care about? NEED HELP NOW?

Need help?

We provide free, confidential support.
Mon - Fri, 9am - 8pm
1800 458 685
Worried about someone you care about? NEED HELP NOW?
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Feedback Form

Do you have feedback on YSAS services or staff?
Let us know how we can help!

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Alternatively you can contact us by:
Post:
PO Box 2950
Fitzroy Victoria 3065

Tel: +61 3 9415 8881
Fax: +61 3 9415 8882
Email: admin@ysas.org.au

Get Involved - Youth Participation

At YSAS, we uphold the right of young people to participate in decisions that affect them. We believe this participation not only empowers young people but helps to build confidence and develop new skills for all involved.

Youth participation at YSAS is designed to benefit the young people involved. The young people also decide what that benefit is for their own goals and plans. As an organisation, we hugely value young people's contributions and welcome the creation of new ideas and suggestions that improve our services and programs for everyone.

From volunteering with one of the Youth Action and Advisory Groups or helping out with an event to attending focus groups or providing feedback, there are a number of ways in which you can get involved in youth participation at YSAS.

You will be reimbursed for some of these activities. If you want to know more about this reimbursement, or anything else about Youth Participation at YSAS,  ask your workers or YSAS Youth Participation and Leadership Program Officer on (03) 9415 8881.

Here's how to get involved

The CREW
The CREW

The CREW is YSAS’ Youth Action and Advisory Group; a collective of young people with the goal of taking action and making change. The CREW is about creating pathways for young people to participate in all areas of decision making. Members of the CREW are young people aged 12-25 from across Victoria with a connection to YSAS.

The CREW meets fortnightly and plays a key role in the organisation; from consulting and advising on programs and treatment models, to planning and co-delivering CREW ideas.

Headspace Collingwood YAC
Headspace Collingwood YAC

Our services at headspace Collingwood are influenced by the hard work of our Youth Advisory Committee (YAC). Our YAC is run by a peer worker who works one day a week on all things youth participation.

The group meets every three weeks and run regular fundraising events in the community, develop projects, inform policy and processes at our centre, speak at schools and local organisations, run a blog and create social media content, as well as generally make our centre a better place to be. Email reception@collingwoodheadspace.org.au to find out about the YAC or how to get involved.

Headspace Collingwood
Headspace Frankston YRG
Headspace Frankston YRG

The Youth Reference Group helps shape headspace Frankston services; co-designs and delivers programs, projects and events; and educates other young people.

YRG members are aged 16-24, from the Frankston & Mornington Peninsula regions, and:

  • Have had experience of feeling depressed or anxious, substance use or other mental health issues, &/or
  • Have a family member who has/had a mental illness or substance use problem &/or
  • Has an interest in youth health and wellbeing.

The YRG meets fortnightly on Tuesdays at 4pm. For more information about getting involved call 9769 6419 or email hryan@headspacefrankston.org.au

Headspace Frankston
Feedback - Dropbox and Online
Feedback - Dropbox and Online

YSAS welcomes all types of feedback. It helps us to improve our services to you.

If you have an idea for how YSAS can do something better or differently OR want to let us know that we did something well, you can:

  • Fill out the Online Feedback and Complaints form
  • Fill out a hard copy feedback form and put it in the DropBox or give it to your worker. You can ask your outreach worker for a copy of the form if you don’t visit a YSAS site.
  • Talk to a worker, manager or Director
  • Write a letter and send it to Youth Participation Officer - YSAS, Level 1/131 Johnston Street, Fitzroy VIC 3065
  • Send an email to feedback&complaints@ysas.org.au

The DropBox is emptied each week and sent to the Youth Participation Officer (YPO) at Head Office. 

Watch out for YSAS posters telling you what we’ve done about your feedback.

Surveys and Consultation Groups
Surveys and Consultation Groups

Sometimes YSAS asks young people their thoughts and ideas about things we need to change. This could be a consultation group, a survey or an interview about a specific topic.

Sometimes we help other organisations with their surveys and focus groups as well. Your worker will know about these or we put posters up at our programs to let you know about when and where they’re happening. We also let young people know through our YSAS Facebook page.

Serious Complaints
Serious Complaints

If you have a serious complaint, please talk to a worker, manager or Director directly.

Fill out a complaint form and return it to a worker or manager. A YSAS worker can give you a form and an envelope, and help you fill in the form if you want. 

Need help now? We provide free, confidential support

Mon - Fri, 9am - 8pm: 1800 458 685
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