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Ask us anything about drugs, alcohol or just your general wellbeing. We will do our best to respond within 72hrs.
If your question is urgent please call the YSASline for free confidential support 24 hrs a day on
1800 014 446

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Need help?

We provide free, confidential support.
Mon - Fri, 9am - 8pm
1800 458 685
Worried about someone you care about? NEED HELP NOW?

Need help?

We provide free, confidential support.
Mon - Fri, 9am - 8pm
1800 458 685
Worried about someone you care about? NEED HELP NOW?
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Feedback Form

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Let us know how we can help!

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Alternatively you can contact us by:
Post:
PO Box 2950
Fitzroy Victoria 3065

Tel: +61 3 9415 8881
Fax: +61 3 9415 8882
Email: admin@ysas.org.au

Privacy Statement

This information has been prepared for young people and their parents or guardian.

Your privacy is important to YSAS; we respect and protect people’s privacy. YSAS collects and uses personal information as a health service provider, and as an employer. We recognise your right to have your information is used and managed in ways which you would reasonably expect – protected on one hand, and made accessible to you on the other. We make sure that your information is handled according to YSAS policies and procedures and all privacy and information security legislation which set standards for the collection, access, storage and use of the information we obtain as part of our normal operations.

You can download the full YSAS privacy statement here

ABOUT THE PRIVACY OF THIS WEBSITE

By using this website, you consent to our Privacy Policy.

 COLLECTION OF YOUR PERSONAL INFORMATION
The personal information we collect through this website may include:

  • Content of any forms you fill out and submit which could contain your name, email address, and/or phone number, feedback, suggestions for improvement, complaints, ideas
  • Any messages or comments you send to us through this website or to email addresses displayed on this website  
  • When you apply for a job with us.
  • Email addresses provided through this website will only be used to reply to your questions, and will not be added to any mailing lists, or given to anyone else without your consent, unless we are required by law. When we collect personal information from you on this website, you will also be able to view this privacy policy by clicking on the privacy statement link.  

 WEB STATISTICS AND DATA COLLECTION
Pages on the site may be coded with Google Analytics software. This does not identify you personally. We do not and will not marry any data collected by Google Analytics with any personal information.

 CLICKSTREAM DATA
This website's web server automatically records non-personal clickstream data. To the extent that any clickstream data could make you identifiable, we will not attempt to identify you unless required by law or to investigate suspected improper activity in relation to the website.

 The following clickstream data are automatically recorded by this website's web server for statistical and system administration purposes only:

  • your IP address;
  • your domain name (e.g. yahoo.com, gmail.com, etc)
  • the date and the time of your visit to the site;
  • the pages you accessed and files downloaded;
  • the address of the last site you visited;
  • your operating system;
  • the type of browser you are using. 

COOKIES
Like many sites, this website may use cookies from time to time.

Cookies are small data files that a website is able to place on a user's hard drive to record information about your usage, the time of your visit, how long you visited for, the pages you visited and style settings. In this way, cookies can improve the operation of the website, and make your experience more efficient, more enjoyable or more personalised. Importantly, in putting information on a user's computer and referring to it later in the same session or on another visit, cookies do not identify you individually or record any personal information.

The default settings of browsers like Chrome, Firefox, Internet Explorer and Safari may allow some or all cookies, but users can easily take steps to erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of sites may not function fully for users that disallow cookies

SECURITY
Every endeavour is made to ensure that this site is secure. However, you should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that your transactions are being viewed, intercepted or modified by third parties or that files which you downloads may contain computer viruses or other defects.

We take additional steps to protect the security of your personal information, such as strong 128-bit SSL encryption.

Once we receive your personal information we take reasonable steps to protect that information from misuse, loss, unauthorised access, modification and disclosure. If you are concerned about sending sensitive information to us over the internet, you could contact us by phone or mail.[link to Contact Us page]

DIRECT MARKETING
Any personal information collected through this website will not be added to a mailing list without your consent.

LINKS TO EXTERNAL WEBSITES
This Website Privacy statement does not extend beyond this website. When following links to other websites, we recommend that you read the privacy statement of that site to familiarise yourself with how it manages your privacy.

You can download a copy of the YSAS Website privacy statement here

Need help now? We provide free, confidential support

Mon - Fri, 9am - 8pm: 1800 458 685
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